Returns & Exchanges
We want you to be totally happy with the quality of our products and friendly service. Please contact us if you have any concerns or questions with your order, we would love to assist you!
Returns
We accept eligible returns requested within 14 days of delivery.
To be eligible for a return, items must be unworn, unused, undamaged, and returned in their original condition and packaging.
Items that show signs of wear, damage, alteration, or improper handling may not be accepted for return.
The following items are not eligible for return:
- Personalized or custom-made items
- Pierced earrings and ear cuffs for hygiene reasons
- Final sale and sample sale items
- Items damaged after delivery through wear, accidental damage, improper handling, or misuse
To request a return, please contact dreyajewelry@gmail.com with your order number and the item(s) you would like to return.
Please do not send a return without first contacting us.
Return Shipping & Refunds
Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged.
We recommend using a trackable shipping service, as Dreya is not responsible for return packages that are lost in transit.
Original shipping charges are non-refundable.
If Dreya provides a prepaid return label for a standard return, the cost of the return label may be deducted from your refund.
Once your return is received and inspected, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Natural Jade & Handmade Pieces
Natural jade varies naturally in color, pattern, translucency, texture, and other characteristics. These variations are part of the nature of genuine jade and are not considered defects.
As many Dreya pieces are finished, selected, or assembled by hand, slight variations may also occur from piece to piece.
Please review product photos, descriptions, sizing information, and natural variation notes before placing your order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at dreyajewelry@gmail.com.
Please include your order number and clear photos of the item and packaging so we can assist you.
Claims submitted more than 48 hours after delivery may not be eligible for replacement or refund for damage reported as having occurred during delivery.
Please note that jade is a naturally hard yet brittle material and may chip, crack, or break if dropped or subjected to impact. Damage caused after delivery through accidental impact, wear, or improper handling is not considered a product defect.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or style, please return the eligible original item for a refund and place a new order for your preferred item.
If you received an incorrect or defective item, please contact us and we will assist you directly.
Order Cancellations & Changes
If you need to cancel or make a change to your order, please contact dreyajewelry@gmail.com as soon as possible.
We begin processing orders quickly, so cancellations or changes cannot be guaranteed once an order has entered processing or has been prepared for shipment.
Orders that have already shipped cannot be canceled.